To get up to speed when accepting a transferred call, review the call transcript. A call transcript is generated in real time during the call and attached to the call record. You can easily refer to it …

Creates a transcribed version of a voice call in real time. Use this API to create transcripts for one voice call in real time. Voice calls can include inbound calls, transfer calls, outbound calls, …

Learn how to download, delete, redact, report on, and work with conversation transcripts from standard and enhanced messaging sessions and voice calls. Re...

Jan 24, 2025 · Set Up Call Transcription. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6. Transcribe Calls with Amazon Transcribe. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6. …

With access to voice and video call transcripts, sales reps and managers can quickly parse customer conversations without relying on the call audio. They can jump seamlessly to the …

Solve customer service phone calls faster by stitching together voice — the most popular channel — with AI and your CRM data. Focus on your customers’ needs, not taking notes, when the …

Most video and voice call providers identify speakers on the call. However, in cases where that information isn’t identified or shared, optimal speaker separation helps to create transcripts …

Just talk and update your Accounts, Contacts, Opportunities, and Chatter. Voice Assist transcribes your speech to text and automatically updates the correct field in Salesforce. Great …

Access the SDK through the Call class under the purecloud.SDK.Call namespace. Contains methods that allow you to collect the voice transcript data for a conversation in the Genesys …

To download a transcript of the messaging conversation, an end user clicks the Menu icon, then selects Request Chat Transcript. A transcript can contain up to 200 conversation entries. A …