Research from the Aberdeen Group found that VoC (voice of customer) strategies netted significant gains in revenue growth.

“Voice of the Customer” is a document that synthesizes Gartner Peer Insights® reviews into insights for buyers of technology and services. This aggregated peer perspective, along with the ...

No matter the product, an organization's team is a good representation of customers. Here's how organizations can gain insights internally.

From Otter to Zoom, voice AI is reshaping meetings, notes, and workflows. Discover how these tools are streamlining — or sneaking into — your workday.

AUSTIN, Texas--(BUSINESS WIRE)-- CrowdStrike (NASDAQ: CRWD) today announced its recognition as a Customers’ Choice in the 2025 Gartner Peer Insights™ ‘Voice of the Customer’ for User ...

Voice and chat technologies driven by AI are revolutionizing the shopping experience, making it more seamless and ...

It’s not always easy for customers of Lowe’s Home Improvement to locate employees when they need to ask for help inside its ...

VTEX Recognized as Sole Vendor Named Customers’ Choice for the Second Year in a Row in the 2025 Gartner® Voice of the Customer for Digital Commerce The Gartner® report indicates 98% of VTEX ...

today announced its recognition as a Customers’ Choice in the 2025 Gartner Peer Insights™ ‘Voice of the Customer’ for User Authentication report. CrowdStrike has the most 5-star ratings of ...

CrowdStrike (NASDAQ: CRWD) today announced its recognition as a Customers’ Choice in the 2025 Gartner Peer Insights™ ‘Voice of the Customer’ for Endpoint Protection Platforms report1. CrowdStrike has ...

only vendor named a Customers’ Choice in every iteration of the Voice of the Customer for EPP report since its inception in 2019, being recognized five times “As the pioneer of AI-native ...