The shift to intelligent CX represents a fundamental evolution from viewing AI as a collection of tools to seeing it as the ...

Learn how to design a hybrid model for the modern B2B buying journey that balances digital self-service with human guidance.

Learn how pricing in the pulp and paper industry is shifting away from static, cost-plus price lists to a more intelligent, ...

Holiday retail sales 2025 will grow slower compared to the last holiday shopping season as consumers face economic ...

Many industries are using satellite data to gain deep insight that helps them operate more efficiently, sustainably and ...

Read about the guiding principles and collaborative approach behind Compana Pet Brands' successful cloud upgrade.

Read about wholesale distributors and CX and how distributors should aim for orchestrating customer experience rather than controlling it.

Utilities can build the foundations for comprehensive energy resource management systems by transitioning to the cloud.

When representatives from China and the United States convened in London in June to head off yet another escalation of the trade tensions that have rattled global markets and supply chains, the ...

You may have already begun to notice, but Google Search is now starting to look a lot different. Instead of just a long list of links relevant to your searches, there are now AI-generated responses ...

Five years after COVID upended everyday grocery shopping, nothing’s gotten any easier for grocers. Inflation-weary consumers, tariffs, and growing competition factor into the top grocery retail trends ...