Salesforce today released Agentforce 3, a major upgrade to its digital labor platform that gives companies greater visibility and control to scale AI agents.

With this integration, mutual customers can add Active Prospects directly into relevant Salesloft cadences and automatically push Active Prospects to topically aligned Salesloft cadences each week.

Cordial, a marketing platform provider, today added Price Sensitivity as a new feature within its Cordial Edge platform.

First, economics are improving. Thanks to advances in training and infrastructure, the cost of processing speech has fallen by an order of magnitude, from around $2 to $5 per hour of audio to just ...

destinationCRM.com is dedicated to providing Customer Relationship Management product and service information in a timely manner to connect decision makers and CRM industry providers now and into the ...

I can see the appeal of reaching out to a company through a hashtag or @ message, especially with customer service issues.

HG Insights' acquisition of TrustRadius provides GTM teams with both buyer intent insights and in-market leads.

LAS VEGAS--Customer experience is accelerating, and standing still is not an option, Barry Cooper, NiCE's president of the CX Division, told the audience during his keynote address on the second day ...

Agentforce can save time by taking actions in your org but requires careful security considerations, including user-defined guardrails and toxicity detection to prevent costly errors.

Zoho has launched Zia Hubs, a solution within Zoho WorkDrive that exposes new forms of unstructured business data to the company's applications and artificial intelligence services.

Stravito has introduced Newsletters, a feature that helps teams turn research into email-ready stories, without leaving the platform.