Hospitality outlets can now take advantage of voice ordering to increase revenue and retention. VCs see exciting opportunities for the technology in the B2C and B2B sectors.

These quiet consumers are known as shadow buyers, specifically because they lurk in the shadows as they seek to learn about the products and services available to meet their needs. They’re researching ...

Across the customer service world, the advantages of self-service for companies and customers are clear. But the best way to drive customers to self-service is a lot murkier. For some, the thought was ...

Cresta is arming Brinks Home with proactive knowledge about why customers are calling and which behaviors have the biggest impact. As a result, Brinks Home has increased its NPS by 30 points and ...

Today, it’s much more common for firms to have to compete for work through formal purchasing processes—and, even when firms win these competitive pursuits, they are often required to deliver services ...

Pegasystems has achieved FedRAMP High Authority to Operate (ATO) status for its suite of generative artificial intelligence solutions.

Aquant, providers of an agentic artificial intelligence solution for service professionals, has launched Retrieval-Augmented Conversation (RAC), an AI model that engages users in fully guided, context ...

Omnisend's new suite includes tools for natural-language segmentation, automated copywriting, and tailored product recommendations.

Talkdesk Travel and Hospitality Experience Clouds are industry-specific customer experience solutions powered by agentic AI.

Formstack, a provider of data capture and workflow automation, has rebranded itself as Intellistack and launched Intellistack Streamline, a no-code process automation platform that empowers ...

LocaliQ, the digital marketing solutions business of Gannett, today unveiled its next-generation conversational AI Voice Agent, a feature within Dash by LocaliQ, its artificial intelligence-powered ...

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