Chez Worldline, à Lyon, un cadre est devenu une star, sans le vouloir, à l'insu de son plein gré comme aurait dit Richard Virenque. Au LCL, un des chefs de projet Flow, devenu directeur régional ...

Three times less expensive than Genesys or Odigo, LCL's new telephony software is causing a stir among the 12,000 advisers at the Crédit Agricole subsidiary. But LCL was voted customer service of the ...

Concentrix, Majorel, un chatbot développé avec TALKR.ai mais anémique, 650 agents de service client… ne suffisent pas parfois, à gérer une demande complexe. Un DRC efficace et expérimenté ont une ...

In its latest barometer, released yesterday for the SP2C, E/Y forgot Accenture, a long-established player active in BPO. And Swad...Accenture, which is taking over BNP's activities in Belgium, in a ...

A memorable visitor experience near Avignon. In Rochefort du Gard, the Bourdenet family and Jérôme offer silence and monk-like rooms. Reservations are not possible on Airbnb.

Every year since 2017, the SP2C, in partnership with EY, has published the barometer of the economic, social and territorial impacts of outsourced contact centres. The title of the 2024 edition was: ...

Ex-cheminot à la SNCF, José Da Silva, le découvreur de Césaria Evora, vend son label à Sony Music France ...

Joseph Dureau, an engineer with degrees from Centrale and the LSE, has been CTO* of some famous companies. He is now a kitchen assistant and a graduate of La Source. Here's his life story and an ...

Le standard téléphonique et la prise de rendez-vous réinventés grâce à l'IA conversationnelle, une rupture essentielle dans l'expérience patient. “ Mon assistante va enfin pouvoir rester assise durant ...

Nidal Afid and Didier Rus, key agents at Intelcia, during the deal with Accor.

«Ticket Z, planning des vendeurs, rentabilité du magasin à la 1/2 journée, je ne pourrais plus me passer d’ArcaneMag» ...

Cash Investigation into the call centres of La Banque Postale, where AI is used to rate telephone advisers. True/False.