News

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Armatis, the girl next door des call-centers et du CRM ? Grandir à l'ombre d'Accenture, de Concentrix, de Salesforce
Partenaire BPO ou CRM discret quelques clients exigeants, Ryanair, BNP Paribas, ou Orange notamment*, Armatis et ses 10 000 collaborateurs dévoilent leurs ambitions. La girl next door peut-elle ...
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RCS, arnaques par téléphone. Chez Orange, le quotidien d'Amelia Newsom-Davis
Campagnes RCS, engagement via WhatsApp, leads intentionnistes, comment faire du new biz en 2025.. Que peut faire pour vous Amelia Newsom-Davis, chez Orange ? Et Brevo, Callity, hipto ou Manifone ? Le ...
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Un chirurgien-dentiste teste la prise de rendez-vous opérée par un agent IA
La prise de rendez-vous chez un dentiste, orthodontiste, 24/24. Sans Doctolib, avec embarquement des données patients. 149 euros par mois/TTC et presqu’aussi efficace, pour la prise de rendez-vous, qu ...
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"Those who are shorting TP and Teleperformance shares are going to get burnt, trust me. When you generate a billion euros in cash flow, nothing is lost"
Threatened by AI, bots, a wait-and-see attitude and Klarna's ‘nonsense’, Teleperformance, TP, wants to believe in its future. Its managers deplore the undervaluation of its share price. Its French ...
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Nidal Afid, the decisive Moroccan agent for Intelcia in Egypt?
Can one woman, one man, just one make a difference in competitive businesses such as customer relations and BPO? This is the question that this month's two witnesses attempt to answer: Nidal Afid, ...
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AI and Quality Monitoring: Cash Investigation points the finger at Banque Postale. Rightly so?
In a recent edition of Cash Investigation, a manager from La Banque Postale (whose customer relations department is headed by Sandrine Beltran) reported that the bank was using AI to rate its ...
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‘There's always something unexpected happening in a station’
Florent Bardon is the manager of Europe's largest railway station, Gare du Nord in Paris. He also manages the station known as Aéroport CDG2 TGV. Who's the boss and what do we monitor in terms of ...
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Cat-Khe no longer helps lost tourists in Paris. Replaced by AI
Since 1991, the visitor advisor has answered and memorised the answers she has given to over a million tourists. She has one conviction: ‘in Paris, tourists and visitors don't have to look for us’.
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Seven2 puts Vocalcom, the software star of outbound calls in call centres, up for sale
Seven2, formerly Apax Partners, has reportedly commissioned a French investment bank to sell its stake in Vocalcom, the star call centre software company, which has recovered well after a few ...
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At Concentrix's call centres in France, is management toxic?
“They're great for cooking merguez sausages”. The key role of supervisors, the Chief People Officer and measuring the employee experience in the BPO industry. On the floor of Webhelp's call centre in ...
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Paris has closed its last tourist office. Just ask the locals, via WhatsApp
On 13 January 2025, Paris will no longer have any physical reception points for tourists and visitors. Spot 24, its last PAT, will have closed the day before. 7 of the 10 employees at Paris Je t'aime ...
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A la Flûte Enchantée. Tropézienne, croissants et Léa Salamé, ce et ceux qu'on y croise
Depuis deux générations, une boulangerie du haut de l’avenue Mozart ravit ses clients, de 6H30 à 20H. Ouvriers du quartier, personnel de maison des demeures bourgeoises ou journalistes célèbres, telle ...