Gartner Survey Finds 60% of Contact Centre Agents Fail to Promote Self-Service - Agents Play a Pivotal Role in Supporting ...

With 80 contact centre agents Telmore Saves 400 Hours/month with AI-driven Conversational Intelligence from Puzzel ...

SVL Business Solutions have signed a seven figure contract with Bluecrest to enhance customer service and operational ...

How an API-First Design Empowers Cloud Contact CentresEnghouse Interactive Ben Levy, President, Enghouse Interactive, ...

Nationwide Investment into Virgin Money Creates Contact Centre Jobs - contact centre jobs - contract centre - contact centres ...

“Times may be tough, but our State of UK Business Process Outsourcing report reveals a level of optimism we didn’t really ...

Contact centre operations can be optimised with Agentic AI tools in many ways, such as the automation of routine tasks, ...

Report Outlines the State of Gen Z’s ‘Human Skills’ in the Workplace - contact centre report availabe for free download from ...

Sabio Distrupt single-day conference highlighted breakthrough implementations with AI applications in contact centres taking ...

IPI, the Contact Centre specialist and solutions provider, signed QPC, services and solutions for Contact Centres, as a partner ...

Steps to Future-Proof Customer Experience in the contact Centre for the Age of Agentic AI explains Content Guru ...

Originally published in print format pretty soon we went 100% digital. We aim to bring our readers and subscribers the most up to date news and information from the UK Contact Centre industry. contact ...