The merger of Israeli tech firm NICE with Germany’s Cognigy has reignited fears of further automation in the customer service ...

AI is transforming the customer experience space, and we're witnessing the start of an arms race. The post Salesforce’s ...

Cognigy, an artificial intelligence company from Germany, has secured a nearly $1 billion price tag in a sale to NiCE.

Former Cybereason Chief Operating Officer Emmy Linder is new CEO at malware detection and response firm Stairwell, succeeding ...