The merger of Israeli tech firm NICE with Germany’s Cognigy has reignited fears of further automation in the customer service ...

Hello from the road! So contract law generally requires a party to manifest their assent to the terms of any agreement. That means while you cannot get away with saying “I didnt read the contract I ...

AI is transforming the customer experience space, and we're witnessing the start of an arms race. The post Salesforce’s ...

Cognigy, an artificial intelligence company from Germany, has secured a nearly $1 billion price tag in a sale to NiCE.

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NiCE's acquisition of Cognigy, a leader in conversational AI, signals a significant shift towards an AI-first approach in customer service.

This strategic move shows AI is now the foundation for how leading companies engage, support, and retain their customers ...

Operator: Good day, and welcome to the Bandwidth Inc. Second Quarter 2020 Earnings Conference Call. All participants will be in listen-only mode.

BAND stock has sold off by nearly 20%, despite Q2 beating estimates and raising full year guidance. Growth is set to ...

In a report released today, Michael Latimore from Northland Securities maintained a Buy rating on NICE, with a price target of $250.00. The company’s shares closed yesterday at $170.37. Take advantage ...

NiCE bolsters its AI platform with conversational and agentic capabilities via a Cognigy deal to take on more customer ...

Launchd, the Australian talent, technology and brand partnerships group that combines sport, entertainment, and influencer ...