Klarna boss Sebastian Siemiatkowski has warned that AI's potential to replace work done by office staff could push economies ...

Forrester analyst Christina McAllister believes that Klarna underestimated the complexity of its customer service while ...

Klarna replaced 40% of its staff with AI, touting savings. However, customer dissatisfaction surged because the AI couldn't ...

Klarna's CEO announced at London SXSW that AI will take over boring jobs, while humans will provide VIP service.

After using AI to replace the work of 700 employees, Klarna CEO Sebastian Siemiatkowski says offering human customer service ...

Job seekers encounter AI long before they’re hired. Some companies use generative AI avatars to screen applicants and conduct ...

Yuan used an AI avatar of himself via Zoom Clips, the company's asynchronous video creation tool. The clip, which you can see ...

Klarna Group Plc Chief Executive Officer Sebastian Siemiatkowski said his company saved around $2 million after it severed ...

Sebastian Siemiatkowski says Klarna’s fastest risers aren’t traditional engineers — they’re business people who have learned ...

Klarna, Starbucks, and Duolingo are admitting that AI can't do everything. However, their actions show they still want AI to ...