Klarna boss Sebastian Siemiatkowski has warned that AI's potential to replace work done by office staff could push economies ...

After using AI to replace the work of 700 employees, Klarna CEO Sebastian Siemiatkowski says offering human customer service ...

Forrester analyst Christina McAllister believes that Klarna underestimated the complexity of its customer service while ...

Klarna replaced 40% of its staff with AI, touting savings. However, customer dissatisfaction surged because the AI couldn't ...

Klarna had a bruising start to the year as losses widened and with its IPO stalling, questions are being raised about the ...

Klarna's CEO announced at London SXSW that AI will take over boring jobs, while humans will provide VIP service.

Sebastian Siemiatkowski says Klarna’s fastest risers aren’t traditional engineers — they’re business people who have learned ...

My wife taught me something,” Klarna CEO Sebastian Siemiatkowski told the crowd at London SXSW. Siemiatkowski said it’s true ...

Buy now, pay later provider Klarna took another step toward a U.S. listing last week, reporting progress on its transition ...

Swedish fintech giant Klarna is making a notable U-turn in its strategy by reintroducing human workers after an aggressive ...

Job seekers encounter AI long before they’re hired. Some companies use generative AI avatars to screen applicants and conduct ...