Cognigy, the global leader in AI-first customer service automation, today announced the launch of its Mastery Program, a new ...

Hello from the road! So contract law generally requires a party to manifest their assent to the terms of any agreement. That means while you cannot get away with saying “I didnt read the contract I ...

AI is transforming the customer experience space, and we're witnessing the start of an arms race. The post Salesforce’s ...

Cognigy, an artificial intelligence company from Germany, has secured a nearly $1 billion price tag in a sale to NiCE.

NiCE's acquisition of Cognigy, a leader in conversational AI, signals a significant shift towards an AI-first approach in customer service.

This summer, Texas Gov. Greg Abbott signed House Bill 149, the Responsible AI Governance Act. The business community worked ...

This strategic move shows AI is now the foundation for how leading companies engage, support, and retain their customers ...

Operator: Good day, and welcome to the Bandwidth Inc. Second Quarter 2020 Earnings Conference Call. All participants will be in listen-only mode.

BAND stock has sold off by nearly 20%, despite Q2 beating estimates and raising full year guidance. Growth is set to ...

NiCE bolsters its AI platform with conversational and agentic capabilities via a Cognigy deal to take on more customer ...

This morning, the California Privacy Protection Agency (“CPPA”) announced a $55,400 administrative fine on Washington-based data broker Accurate Append, Inc. for failing to register and pay an annual ...

Discover how voice AI generators are powering better support and reducing friction in customer journeys. Learn from Twilio ...