WNBA free agency and trade tracker 2025: Deals, news, moves
WNBA free agency is here. Brittney Griner, Jewell Loyd, Kelsey Plum, Satou Sabally and all five Sun starters from last season ...
Trump's immigration arrests in Chicago raise questions about 4th Amendment violations
President Donald Trump has said his administration is targeting dangerous criminals, but attorneys working with those ...
US ordered not to release list of FBI agents tied to Jan. 6 cases
A judge ordered the Trump administration to not make public a list of FBI agents involved in cases tied to the Jan. 6, 2021, ...
ROI CX Solutions: Yes, AI Can Improve Your Call Center (But Only If It’s Used Correctly …)
As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.
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How fraud prevention is performed in call centers?
In the age of digital communication and customer-centric services, call centers have become essential hubs for businesses to ...
Michigan immigrant rights advocates gear up to combat Trump’s ICE policies
Michigan is already seeing attendance issues at schools after the Trump administration repealed long-standing rules barring ...
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DOT’s tourist assistance hotline now has Korean-speaking agents
The Department of Tourism (DOT) has introduced Korean-speaking agents to provide support to Korean travelers. The service, ...
Call center employees in the Philippines aren’t worried about AI: The tech’s ‘not quite there yet’
Renz Miguel Marquez, a 29-year-old call center trainer in Makati City in the Philippines, uses AI tools to streamline his workflow. The call center where he works caters to broadband service ...
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Top Contact Center Trends to Watch in 2025
According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...