As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer ...

The Department of Tourism (DOT) has introduced Korean-speaking agents to provide support to Korean travelers. The service, ...

Many artificial intelligence experts and prognosticators agree that one of the biggest trends in the space this year is AI ...

While much of the world was thrilled by the 2022 release of ChatGPT, and with it the dawning of a new era of technology, the ...

BACOLOD CITY – Police are investigating the death of a former call center agent whose body was found in Hacienda Nilo Lizares, Barangay Matab-ang, Talisay City, Negros Occidental on Sunday ...

In this blog, we will be looking at the power of AI in contact centers. As businesses continue to look for ways to make their ...

is the backbone of efficient call center operations, ensuring that incoming calls are routed to the most suitable agent or department based on predefined rules and algorithms. By streamlining call ...

After Trump takes office, calls seeking help from immigration advocates surge, but others call their efforts “terrible.” ...

Revenue and profit share brokerages are looking to differentiate themselves and shed the recruiting machine image in 2025.

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...

Marquez says his call center introduced an “agent assist” about two years ago that listens to the conversation and helps agents collate information that could be useful to help resolve issues.