From getting a refund to rebooking your trip, here’s what to know about handling air travel curveballs—and your rights as a ...

The only way to speak to a customer service agent is at the airport now that other Frontier ... two if they're not using a mobile device or "do not wish to chat." Pressing two leads to another ...

A 47-year-old customer-service representative ... But I do want to help. I was working down in baggage claim — every shift we rotate to different stations at the airport — during the last ...