Two major reports on AI were released in recent weeks. We reviewed it on video, but with so much ground to cover, we left ...

Small businesses are increasingly turning to tech tools to make their operations effective, JUSTICE OKAMGBA explores these ...

For commercial service providers—whether in facilities management, security, HVAC, or cleaning—finding and nurturing new ...

Michael Kitces and Ben Henry-Moreland write that there are two ways agentic AI could theoretically be employed. Unfortunately ...

Zoom CX solutions deliver smarter self-service and AI-first tools for customers and contact center supervisors. June 10, 2025 --  Today, Zoom announced a major advancement for its customer experience ...

The spaces we service are changing, and small to mid-sized cleaning or maintenance business have likely already felt the ...

By surfacing what Mindbody refers to as "clients at risk," businesses can proactively find ways to prevent those customers from churning. These analytics also helps businesses focus on clients who ...

Whether the plan proves as lucrative as some of his other bets remains to be seen. Gil has famously backed a host of big brands that have produced riches for their backers, including Airbnb and ...

Once you have that regular cadence, updated and refreshed, people can start thinking about applying AI to use cases." Depa said this careful strategy helps businesses avoid spending money on AI ...

Strikes at small businesses can also be especially damaging, and even put them out of business.Research shows that organizations with fewer employees are often less prepared for crises in general ...

After President Donald Trump slapped a whopping 145% minimum tariff on most goods coming from China, 25% tariffs on cars, auto parts, aluminum and steel and a 10% tariff on almost every country ...