Customers Are NOT Happy About This Major Wendy's Drive-Thru Change
Last week, during a quarterly earnings call, CEO Kirk Tanner announced that Wendy's would be bringing voice-enabled AI ...
Nice Is Poised to Capture the Enterprise Market in Contact Center Software as a Service
Nice provides cloud and on-premises software solutions that primarily serve the customer engagement market as well as the financial crime and compliance, or FC&C, market. The majority of revenue is ...
From Talk To Triumph: It’s Time To Reimagine Customer Conversations
In today’s fast-moving digital landscape, customers expect more than simple transactions—they want meaningful conversations that are quick, engaging and tailored to their needs. As leaders, we face a ...
CNET3d
Most People Still Aren't Happy With Their Internet, But It's Not All Bad
While satisfaction numbers are up 4% from 2023, internet service providers are still near the bottom of all industries ...
Southern Living on MSN3d
Wendy's Made A Big Change And Customers Are Not Happy
USA Today reported that Wendy's plans to deploy the drive-thru bots at up to 600 restaurants nationwide "because the ...
MIT Technology Review3d
Your most important customer may be AI
As people rely more and more on artificial intelligence for recommendations on everything from product purchases to trip ...
'A $200 tip' and very happy customers: Junna hits 20 years in business
IN 1990, Junna Guo and her husband moved across the globe with a desire to start a new life away from China; in 1997, the ...
Money blog: Britain's favourite banks revealed - and there's a new winner
Welcome back to the Money blog. We've kicked off the week by exploring what it's like to be a teacher - and it's not all lovely long holidays. Elsewhere, a quarter of employers say they're planning to ...