Verizon’s outlook for the remainder of the year is shaped by its focus on customer retention, expanding converged offerings, and managing cost pressures from industry and macroeconomic factors.

Some Verizon customers are receiving an unexpected $10 monthly discount per line after contacting customer support. Several Reddit users confirmed they were offered the loyalty/retention deal ...

Verizon will continue leaning into customer experience as one of its major differentiators as it looks to improve customer retention, which fell in first quarter 2025 after it increased prices ...

And the CFO told the conference Verizon would “continue to be disciplined in our approach to retention”, despite the shift in consumer habits. When pressed on whether they were experiencing a ...

Verizon Business Group also moved away from propensity-based ... the business introduced quarterly upskilling and targeted incentives to create a team “devoted” to customer retention. Adaptive ...

Verizon offers three-year price lock and free phone for new and existing myPlan customers, boosting value amid competitive market. Verizon's new plan includes free satellite text messaging, but ...

Verizon’s strategy aims to strengthen customer relationships, boost retention, and drive revenue growth while setting a new industry standard for affordability and predictability in telecom ...

new customer offers such as the three-year price lock, and the ongoing expansion of fixed wireless and fiber broadband were central to recent performance. Sampath noted, “Our Verizon Value ...

new customer offers such as the three-year price lock, and the ongoing expansion of fixed wireless and fiber broadband were central to recent performance. Sampath noted, “Our Verizon Value Guarantee ...