After hours of using the chat with the customer service department, a representative told me to pay the $99, and it would then be credited back by Uber. My account would only unlock if they sent ...

Uber’s customer service department is highly automated, and if I had to guess, I’d say that you were dealing with an AI chatbot instead of a real person.

After hours on chat with the customer service department, a representative told me to pay the $99, and then it would be credited back by Uber. Only if they did the credit back, would it unlock my ...