Earlier this year, we surveyed more than 1,000 consumers in the U.S. for our 2024 State of Customer Service and CX Study. We asked about the importance of a personalized experience. We found that ...

(Also see the infographic at the end of ... But ignoring or minimizing its importance can have disastrous consequences. Taking just a few minutes to respond can move the needle on positive customer ...

With 75% of consumers shopping online at least once a month, nailing the experience for your online customers has never been more important.