Documenting the IT help desk's procedures gives technicians a template for providing users with consistent service. A written procedure walks the technician through the process of collecting ...

Today, Specops Software, an Outpost24 company and provider of password and identity management solutions, has announced that its Specops Secure Service Desk for Cloud now supports native Entra ID ...

Software & Services I tried SolarWinds Service Desk, and found it provides a robust ITSM solution that balances features with user-friendliness Software & Services I tested SysAid and found it ...

Service desks are on the front lines of defense—and attackers know it. Attackers are using social engineering attacks to trick agents into changing passwords, disabling MFA, and granting access.

As a Service Desk Agent, you’ll be the first line of defense, providing fast, friendly, and efficient technical support to keep our team running smoothly. If you thrive in a dynamic environment, enjoy ...

You may like I built a completely distraction-free desk setup — and now I’m truly locked in; I thought putting together a triple monitor setup would be hard — but I did it with three budget ...

We are seeking a proactive and customer-focused Service Desk Agent I, providing first-level technical support and troubleshooting to ensure seamless IT operations. Skilled in resolving issues ...

The U.S. Customs and Border Protection agency has given industry a preview of its plan for recompeting a technology service desk support task order with a value of at least $100 million.

We recently compiled a list of the 12 Best Streaming Service Stocks to Buy According to Analysts. In this article, we are going to take a look at where The Trade Desk, Inc. (NASDAQ:TTD) stands ...

A 6-foot-2, 360-pound New York Public Library employee claims he’s been “traumatized” by being forced to work at a desk that is too small — and wants $4.6 million to make up for it.

Orica has emerged as an early adopter of generative AI in ServiceNow to deflect IT service desk inquiries to chatbots and self-service, one of 35 potential use cases in IT operations. The maker of ...

In the Stonks context specifically, Meme Man represents the idea of success but also boneheadedness.Use it to describe some absurd situation that sounds like a good idea for a split second, but ...