Today, Specops Software, an Outpost24 company and provider of password and identity management solutions, has announced that its Specops Secure Service Desk for Cloud now supports native Entra ID ...

"As Gartner 1 notes, by 2027 half of organizations attempting to replace service staff by AI agents alone will return to incorporating the human element into their strategy," explains Guillaume ...

Voice AI and Cloud Contact Center solution selected to complement ServiceNow single-data-model platform, capabilities, and workflows as part of larger IT modernization initiative. ROCKVILLE, Md ...

A custom desk that the Department of Parliamentary Services spent $20,000 to make is back in the building after being mothballed, but the department is playing coy on who has it.

Documenting the IT help desk's procedures gives technicians a template for providing users with consistent service. A written procedure walks the technician through the process of collecting ...

Two Secret Service agents were suspended after getting into a physical altercation last week that was captured on video and circulated online. A Secret Service spokesperson confirmed the authentici… ...

Vice President JD Vance is wading into the immigration thicket today by traveling to Los Angeles, where Marines and National Guard forces have been deployed to provide backup for federal agents ...

AUSTIN (KXAN) – This session, Texas lawmakers filed around 50 bills sparked by or following KXAN investigations on a wide range of important topics from schools and health care to criminal ...

From the Service Desk to Gardening, speak highly of #Shauna. I’m a long time customer and I’ve seen Home Depot grow, especially since #Shauna manages it.

Senate Bill 1150, authored by state Sen. Mayes Middleton, R-Galveston, would require that oil and gas wells be plugged after 15 years of inactivity.

TALLAHASSEE, Fla. — Gov. Ron DeSantis signed nine bills into law this week. Here's a recap on each bill and how it can impact you. CS/CS/SB 768 - Foreign Countries of Concern ...

Proprietary trading refers to a financial firm or bank that invests for direct market gain rather than earning commissions and fees by trading on the behalf of clients.