According to Doxy, the airline has achieved a six-point increase in net promoter scores (NPS) for aircraft that feature this ...

Southwest Airlines is eliminating open seating and will begin assigning seats in early 2026. Free checked bags are being discontinued for most passengers. Flight credits will now expire ...

Reports of fliers pre-boarding in wheelchairs followed by miraculous recoveries upon arrival have become frequent complaints for regular Southwest customers.

Southwest Airlines is overhauling its business model, getting rid of its signature "Two bags fly free." The host of changes is expected to generate $4.3 billion, said CEO Bob Jordan. Wall Street ...

DALLAS — Southwest Airlines executives on Thursday unveiled their vision for Southwest 2.0, an airline that for the first time will give passengers assigned seats, charge them extra for more ...

State Reps. Ralph Heap and David Marshall are seeking to position themselves to the right of incumbent utility regulators as ...

Southwest Airlines will begin charging for checked ... and will also add extra legroom seats. Zach Wichter is a travel reporter and writes the Cruising Altitude column for USA TODAY.

Southwest expects to begin operating flights with passengers in assigned seats next year. The airline also said last year that it would charge customers extra for more legroom and offer red-eye ...

The new checked bag policy is part of a broader set of changes announced by Southwest. The airline said last July that it would start selling assigned seats, a major departure from its ...

Southwest Airlines will begin charging for checked ... In July 2024, the airlines said it will ditch its open seating policy for assigned seats, starting in the second half of 2025.