Service and manufacturing operations have differences, but also similarities. For example, both create mission statements and a vision for how the organization will be run and perceived by customers.

ServiceNow, a pioneer in cloud-based IT service management, has announced several significant solutions to improve service operations management, low-code governance and government services.

The Operations Management doctoral program trains you to apply theoretical, data-driven or empirical analysis to advance your understanding of how work and processes are, or should be, organized and ...

Both the no-cost starter version and subscription-based premium version are meant to help report on delays, timing, and ...

Deploys innovative operating platform exclusively for in-house logistics management teams Unique 1PL service delivery model, cloud-based software provides alternative to outsourcing ...

The key difference between service firms and manufacturers is the tangibility of their output. The output of a service firm, such as consultancy, training or maintenance, for example, is intangible.

Supply chain management has become increasingly important in recent years and critical for achieving a competitive advantage. At the same time, much of the US economy has transitioned from ...

The next frontier in service management comes from the venerable field of behavioral science, where provocative psychological research sheds light on how customers feel when a company “touches ...

Department faculty publish in academic journals as well as produce managerial-oriented articles and textbooks. Multiple faculty members have won scholarly awards for individual papers as well as ...