Proton today launched Lumo, an AI assistant that promises to keep your conversations completely private. Best known for its ...

Apple Business Chat, which is undergoing beta tests, is designed to be a customer service feature for companies and consumers. Instead of consumer calling hotlines or sending emails through ...

Discord was down for about an hour on Friday as the instant messaging service was investigating an issue with its voice chat.. Downdetector, which monitors outages based on user submissions, was ...

Five Live-Chat Mistakes Your Customer Service Team Is Probably Making Right Now Jan 05, 2018, 06:30am EST. Share. Save. Shutterstock.

Newsweek awarded five companies in the "best of" category, including recognitions for human collaboration and responsible AI.

Omegle, an online chat service that billed itself as an anonymous forum to "talk to strangers," has shut down amid allegations it served as a hotbed for criminal activities.

The post cited section 10.4 of Zoom’s TOS, which says, “You agree to grant and hereby grant Zoom a perpetual, worldwide, non-exclusive, royalty-free, sublicensable, and transferable license ...

More customer-facing phone numbers are being replaced with chat boxes and virtual reservation systems that can make connecting to an actual human being next to impossible Illustration: ISTOCK (2) By ...

How to contact Etsy customer service . 1. Sign in to Etsy if you haven't already. 2. ... Select from the Chat with us, Have us call you, or Email us options where available.

National Australia Bank in June will start trialling technology where chat-bots or what NAB calls "virtual agents" handle customer requests online -- a task handled by call centre agents today.