* Mercury tackles the service desk On June 13, Mercury Interactive announced that it is expanding its reach into the IT services management market. The company is tackling the service desk and has ...

It will initially only be offered to Applaud's managed services customers delivering enhanced IT service management and extended ITIL process capabilities in the not too distant future.

Dubai, United Arab Emirates — ManageEngine, a division of Zoho Corp. and a leading provider of enterprise IT management solutions, today announced that ServiceDesk Plus, its flagship AI-driven unified ...

The service desk is the CIO's primary contact point with the rest of the business, but Ade McCormack believes many of them have what he terms an emotional intelligence improvement opportunity ...

Help desk vendors Remedy and Peregrine this week will separately introduce products designed to better align business processes with IT assets and service management, which users say helps to ...

News provided by NetSupport Canada Inc. Jun 28, 2010, 09:43 ET ...

Software testing and IT governance software vendor Mercury continued its acquisition push yesterday, announcing it had paid $18.5 million to acquire ITIL-based service desk software suite VSI ...

This certification marks ServiceDesk Plus’ ITIL alignment for 14 practices, which include Change Enablement, Deployment Management, Incident Management, IT Asset Management, Knowledge Management ...