The structure of the company brings together several established brands, including IPC and IEC, under a single roof.

The discipline of service delivery has witnessed huge changes in customer expectations during the pandemic. Rapid, contactless delivery is now a prerequisite, and many organizations are turning to ...

Read how local governments use enterprise service management (ESM) and iPaaS to improve service delivery for citizens and streamline processes like onboarding and offboarding for employees.

PayIt, a leading digital government platform, has been named a 2025 AWS Champions Award winner for its transformative role in ...

Errors in citizen data—whether due to outdated records, manual entry mistakes or lack of system integration—can lead to serious consequences and break down programmatic integrity and trust.

Continuous integration and delivery platforms are paramount to the success of your development team. These are the best CI/CD platforms to check out. Image: scyther5, Getty Images/iStockphoto ...

With enhanced service delivery still a top priority across the public sector, in this post we’ll discuss six areas where agencies need to focus their strategic investments in 2025 and beyond. 1.

Operators can service a larger volume of customers, with their online eCommerce website, reducing manual over-the-phone orders. Online orders flow directly into Seed, requiring no manual entry.

Who has America’s best customer service? Here is a list of the top-ranked companies. The rankings, according to USA TODAY and Plant-A Insights Group, recognize winners across 67 sectors.

Founded in 2013 in Austin, Texas, Favor is a Texas-born-and-based restaurant delivery service operating in over 400 cities with other 100,000 Runners (delivery drivers) statewide. Toast is a ...

Butler Hospitality seemed like a promising startup disrupting hotel room service. But after raising $50 million, it dissolved, laying off a staff of roughly 1,000.