John Torode says allegation he used racist language upheld in MasterChef report ...

It's hard to know where to start when writing a complaint letter. If our inbox is any indication, this difficulty manifests itself in free-form rants and confusion about what to say. It doesn't ...

[Your address] Dear Sir/Madam. Reference: [Insert account number and any previous complaint reference numbers if applicable.] On [enter date] I contacted you after being targeted by fraudsters who ...

Even if you’re writing a formal letter of complaint, be sure to maintain a neutral and business-like tone and avoid using emotional language such as swear words.

Business letter is a formal document and you are accountable for the information you pass in it. So you must be very intentional about its content and format. We have discussed this in detail in ...

The proper purpose of a complaint letter is not, counterintuitive though this may be, to complain. The purpose is to persuade the recipient to solve the problem.

Before making a claim against a company, you must send a letter. This letter must comply with the Pre-Action Protocol which, among other things, must include the following: a summary of the facts; ...