Salesforce Service Cloud is a highly customizable, easy-to-use contact center platform. You can add extra functionality to Service Cloud thanks to its large marketplace and API connectors.

The company's Service Cloud can bind companies more closely to their customers, according to Salesforce Written by Colin Barker, ContributorJan. 15, 2009 at 9:02 a.m. PT ...

Salesforce has repurposed the customer-service software acquired through its August 2008 purchase of InstraNet into a new offering called the Service Cloud, the company announced Thursday. The ...

Clara Shih rejoined Salesforce — after 11 years at a startup — as CEO of its biggest cloud biz. As CEO of its Service Cloud, she's bullish on AI to improve customer service, for end-users and ...

Customer service interactions were already moving online pre-pandemic. Salesforce has redesigned its tools to meet shifting customer needs. Salesforce Service Cloud will help customers adapt as ...

Service Cloud is one of the Salesforce tools that now leverages Slack -- in this case, for a "swarming" capability that brings together all of the right experts to solve customer problems quickly.

CRM specialist Salesforce is reporting acute disruptions across its entire cloud portfolio. Customers should therefore expect login problems with Salesforce services. According to the announcement ...