Agentforce represents the shift from generative AI to agentic AI. Updated with details on Agentforce for Revenue. The post Salesforce Agentforce: What you need to know appeared first on MarTech.

Friday Forum Customer Experience Friday Forum You care about the people you serve. After all, without your customers, you don't have a successful business. But how do you ensure a great experience for ...

Worldline announces the contemplated strategic divestment of its Mobility & e-Transactional Services business line and other selected activ ...

Worldline announces the contemplated strategic divestment of its Mobility & e-Transactional Services business line and other selected activities of Financial Services to Magellan Partners Group, a key ...

The CRN 2025 Fast Growth 150 includes the IT industry’s fastest growing solution providers, VARs, systems integrators, ...

The best car insurance companies for seniors offer reasonable rates, superior customer satisfaction and key features like a guaranteed renewal program.

Agentic AI is transforming call centres by enhancing – rather than replacing – the role of human workers, according to global CRM firm Salesforce. In October 2024, Salesforce integrated its ...

CNBC Select has picked the best car insurance for teens and young drivers based on cost, coverage, customer service and more.

Consumers are venting frustrations about health insurance in wake of UnitedHealthcare CEO murder. Costs have outpaced inflation for years.

State Farm Insurance is increasing homeowner insurance rates in Illinois while decreasing auto insurance rates. CBS News Chicago reported that home insurance rates will increase by 27%.