News of a recent fundraising by SaaS metrics vendor ChartMogul caught my attention, not least of all because of the pedigree of the founders and investors. Founder Nick Franklin was a very early ...

Why the #$% are you asking about metrics at an early stage?” The question reminded me of a blog post I read recently, listing the KPIs that every SaaS startup should know.

Customer success company, Totango, has released their 5th annual metrics report dealing with Software as a Service, or SaaS. The company, focusing on customer health and retention, has been releasing ...

A word of warning, according to a statement from Expected Behavior, SaaS-based services aren't where they should be. By creating Pirate Metrics, the company provides its customers with tools that ...