The reversal suggests that AI technology is yet to compete with the nuance and emotional capabilities of human workers, particularly in cases such as customer service, where a sense of empathy is ...

Staffers also discovered that of around 1 million calls to Xcel’s customer service line by Colorado customers in 2024, 100,000 were disconnected by Xcel before any resolution had been reached.

The store offers a futuristic way to verify a person's "humanness" using a biometric device called the Orb ... the Orb out of curiosity. "At some point, it's going to be an issue online to ...

The Maryland Park Service will soon require day passes to ... starting with Greenbrier State Park in Boonsboro and Sandy Point State Park in Annapolis, which both have access to swimming areas ...

The Ward 5 councillor Muzo Ndlovu responds: Ndlovu stated that he has consistently held public meetings to address the ongoing service delivery challenges in the ward. He acknowledged residents ...

Since providers charge per-minute rates and let you choose when to forward your business calls, you typically save money over a full-time call center or customer service staff. I tested ...

Our expert, award-winning staff selects the products we cover and rigorously researches and tests our top picks. If you buy through our links, we may get a commission. Attila covers software, apps ...

She said that they are in the Philippines. Customer service is horrible. Do not buy from this company. I am only giving 2 stars because of the person at the Xfinity store who finally helped me get ...

Taking advantage of the darkness, the thieves broke into four shops and stole cash worth several thousand rupees. The Tribune, now published from Chandigarh, started publication on February 2 ...

Former Infosys director and prominent entrepreneur TV Mohandas Pai has criticised a State Bank of India (SBI) branch manager in Karnataka ... Pai pushed back, stating that customer service demands a ...

Each device experiences symmetrical ... I have been a customer with CenturyLink for 11 years. For several years the customer service was great. The hold times were short and you would actually ...