A new study shows a decline in customer satisfaction with airlines and other travel firms, according to the American Customer Satisfaction Index. The decreased satisfaction comes amid a drop in ...

NEW YORK, Dec. 11, 2017 /PRNewswire/ -- Ricoh USA, Inc. today announced its latest investment in enhanced customer experiences, its Customer Experience Center (CEC) in New York City. Recently ...

MALVERN, PA and BOULDER, CO—August 5, 2014—Ricoh Americas has announced the unveiling of its Customer Innovation Center in Boulder, CO. This fully-operational facility highlights the full ...

Feb. 02, 2022 (GLOBE NEWSWIRE) -- RICOH360 Tours, a service of RICOH Company Ltd, the only truly complete all-in-one and affordable 360-degree virtual tour solution under one global brand ...

Airline passengers have revealed that JetBlue, Delta Air Lines and Southwest provide the highest customer satisfaction rate. The study analyzed seven core elements: airline staff, digital tools ...

Truist Financial Corp. (NYSE: TFC), Bank of America Corp. (NYSE: BAC) and Wells Fargo & Co. (NYSE: WFC) continue to fall short for customer satisfaction, according to a recent 2024 J.D. Power study.

Satisfaction with U.S. airlines fell 4% year-over-year after the industry scored a record high in 2024, sliding from 77 to 73 out of 100, according to an American Customer Satisfaction Index ...

Customer service’s analog in healthcare–variously called patient experience, patient satisfaction, PX, etc.–comes down to providing service in an environment where the goals of the customer ...

However it was announced that Costco scored top marks for online shopper customer satisfaction in the recently released American Customer Satisfaction Index (ACSI) Retail and Consumer Shipping ...

Chick-fil-A took the top spot in the American Customer Satisfaction Index's annual report on fast-food chains. This is the sixth year in a row Chick-fil-A has topped ACSI's rankings. Fast-food ...

In 2024, Costco (COST), Walmart (WMT), and Target (TGT) continued to dominate customer satisfaction rankings, though each faced their own challenges. According to Chatmeter’s 2025 Retail ...

AUSTIN (KXAN) — Central Texans have a lot of love for H-E-B, so much so that the supermarket has among the highest customer satisfaction rates in the country. The San Antonio-based chain has an ...