This year, JetBlue Airways overtook Delta Air Lines in the first/business class category, taking the top spot in customer satisfaction with a score of 738 out of a scale of 1,000 points.

JetBlue, Delta, Alaska and Southwest all saw high marks in customer satisfaction. Consumer confidence in airlines is at its lowest level since the pandemic and domestic air passenger volume is ...

Airline passengers have revealed that JetBlue, Delta Air Lines and Southwest provide the highest customer satisfaction rate. The study analyzed seven core elements: airline staff, digital tools ...

According to the J.D. Power 2025 U.S. Water Utility Residential Customer Satisfaction Study,SM released today, the increase in price has caused equal and opposite movements in customer ...

Some U.S. airlines fared better than others in overall customer satisfaction, according to a recent travel survey. Diannie Chavez/The Republic USA TODAY NETWORK As the summer travel season draws ...

A new study shows a decline in customer satisfaction with airlines and other travel businesses, according to the American Customer Satisfaction Index. The decreased satisfaction comes amid a drop ...

A new study shows a decline in customer satisfaction with airlines and other travel firms, according to the American Customer Satisfaction Index. The decreased satisfaction comes amid a drop in ...

We want to hear from you – your feedback matters to us! MiWay has partnered with Experience Advisors (XA) to conduct the semi-annual Customer Satisfaction Survey, available both online and in person.

Tysons, Virginia-based Capital One Financial tops J.D. Power’s annual list of top banks in the Mid-Atlantic for customer satisfaction for the second year in a row. Capital One is the largest ...

In 2024, Costco (COST), Walmart (WMT), and Target (TGT) continued to dominate customer satisfaction rankings, though each faced their own challenges. According to Chatmeter’s 2025 Retail ...

She noted that companies that focus on user satisfaction are more likely to thrive in a fast-paced market. “Businesses are realizing that customer success isn’t just about fixing problems—it ...

Rather than limiting its scope to metrics such as customer service or satisfaction, Schreuder’s model captures multiple factors that influence and shape real-world customer experiences through ...