NEW YORK, Dec. 11, 2017 /PRNewswire/ -- Ricoh USA, Inc. today announced its latest investment in enhanced customer experiences, its Customer Experience Center (CEC) in New York City. Recently ...

“I think customer satisfaction [at the time of purchase] used to be important, but customer experience is becoming more and more important.” Ricoh is making a push to differentiate itself from the ...

By mining this information, Ricoh saw an opportunity to enhance customer satisfaction by transforming its service model from reactive to proactive and provide its customers with an even better ...

MALVERN, PA and BOULDER, CO—August 5, 2014—Ricoh Americas has announced the unveiling of its Customer Innovation Center in Boulder, CO. This fully-operational facility highlights the full ...