Retail customer service @FreedomTumZ via Twenty20. Remember when big box retailers crushed the “mom and pop” shops that once formed the backbone of retail?

Where else should a new breed of customer service chatbot debut but at an event called Shoptalk? The Las Vegas conference was the natural pick for Linc, whose automated customer experience ...

Yet, the path to enhancing customer service also involves addressing the rise in violence and abuse against retail workers. Recent reports from the British Retail Consortium of increased incidents ...

America’s retailers are racing to overhaul customer-service operations. And for good reason. Digital retail is seeing massive growth. In March 2020, retail transaction size was 74% higher than the ...

Businesses are turning to AI chatbots to deal with customer service. The new tech saves them money, but it's leaving a lot of people frustrated.