Apple Inc. (NASDAQ:AAPL) announced the launch of AppleCare One, a new subscription insurance service that protects up to ...

Where else should a new breed of customer service chatbot debut but at an event called Shoptalk? The Las Vegas conference was the natural pick for Linc, whose automated customer experience ...

Retail customer service @FreedomTumZ via Twenty20. Remember when big box retailers crushed the “mom and pop” shops that once formed the backbone of retail?

The New Kings of Retail Are Focused on Customer Service. A shopper carries Target Corp. shopping bags. Photo: Bloomberg. March 16, 2022. Melissa Minkow, SCB Contributor. The last two years presented a ...

Yet, the path to enhancing customer service also involves addressing the rise in violence and abuse against retail workers. Recent reports from the British Retail Consortium of increased incidents ...

Businesses are turning to AI chatbots to deal with customer service. The new tech saves them money, but it's leaving a lot of people frustrated.

America’s retailers are racing to overhaul customer-service operations. And for good reason. Digital retail is seeing massive growth. In March 2020, retail transaction size was 74% higher than the ...