The widely shared footage from Chemist Warehouse, showing two staff members intercepting a shoplifter, has sparked ...

When one cashier was faced with a choice between acting responsibly and obeying a ridiculous rule, she decided to show her ...

Lenskart is set to announce a foray into the smart glasses space next week, through a partnership with semiconductor giant ...

Walmart has launched its own summer sale event to counter Prime Day. Only some deals are actually worth grabbing.

The robot students are taught fine motor skills by a human teacher a wearing virtual reality (VR) headset and holding motion-sensing controllers. According to reports, one student robot arm is ...

An Alarming Overconfidence Gap: 78% of retail executives say they’d be satisfied contacting their support team, yet 53% admit their customer service is fragmented and difficult to navigate.

Hyatt cut 30% of US customer service staff, affecting ~300 roles amid industry shift to AI automation for cost savings.

CIBC (590) ranks second and Scotiabank (580) ranks third. The Canada Retail Banking Advice Satisfaction Study includes responses of retail bank customers in Canada who received any advice/guidance ...

Representation of women on retail boards has risen from 32% to 47% in the past five years, new research shows, but that of minority groups has declined.

Australia's largest supermarket chain Woolworths on Friday announced plans to close its majority-owned customer website MyDeal by the end of September, in an effort to reduce operating losses in ...

Changes in policy, evolution of industry structure, and the rise of AI could all influence the trajectory of telecommunications at a critical juncture.