When one cashier was faced with a choice between acting responsibly and obeying a ridiculous rule, she decided to show her ...

The widely shared footage from Chemist Warehouse, showing two staff members intercepting a shoplifter, has sparked ...

“Customer service in the retail industry has been transforming significantly as brands continue to leverage AI,” Fang Cheng, Linc’s founder and chief executive officer, said in a statement.

The digital transformation in retail, from self-service kiosks to automated customer support, offers undeniable benefits in efficiency and operational flow.

TROY, Mich.: 28 March 2024 — U.S. retail bank customers are losing faith in their bank, and customer attrition is a concern. According to the J.D. Power 2024 U.S. Retail Banking Satisfaction Study,SM ...

Businesses are turning to AI chatbots to deal with customer service. The new tech saves them money, but it's leaving a lot of people frustrated.

You wanna know who the true heroes of the world are? Retail clerks and customer service reps.

In their efforts to deepen customer relationships in the face of economic uncertainty, many forward-thinking brands have transitioned from helping customers in an efficient, yet seemingly ...

Personalization doesn’t end on the website or app. Customers are looking for personalized assistance from in-store associates and customer service agents as well, an Incisiv and Talkdesk study ...

TROY, Mich.: 14 March 2024 — While customer satisfaction with the dealer service experience has rebounded this year, dealers continue to grapple with parts and labor shortages that are fueling longer ...

“Customer service in the retail industry has been transforming significantly as brands continue to leverage AI,” Fang Cheng, Linc’s founder and chief executive officer, said in a statement.