Freshworks unveils Freddy Agentic AI, a platform that automates complex tasks across support teams - no coding needed.

AI agents are rewriting the future of customer experience. Here's what developers and tech leaders need to know now.

Addressing the rise of customer incivility in frontline industries requires a multifaceted approach that prioritizes the well ...

Logile survey reveals that 77% of store associates say poor scheduling and staffing decisions directly cost their stores ...

Few retail stores can claim immunity from shrinkage: Supplier fraud, employee theft and shoplifting ... You can thwart their temptation with solid customer service. That means scheduling enough ...

There’s the obvious answer if you’re a comp and benefits person, which is that the ESPP will help employees grow a balance in ...

We visited three Target stores across the US to get a sense of what the retail chain could be doing better as sales growth ...

Tully Williams and Dennis Gingrich share how The Niello Company unites sales, service, and F&I to boost profits and customer ...

Starbucks’ focus on employees becomes more apparent with its turnaround strategy, giving store managers a reason to cheer.

While optimizing algorithms and streamlining logistics are vital, plummeting employee engagement can ... prevent declines in productivity, customer service, and ultimately, the bottom line. The unique ...

Across the retail landscape, a noticeable tension is rising between protecting merchandise and ensuring a seamless shopping ...