With two weeks of striking, more than 700 union workers -- from bellmen to concierges, housekeepers, kitchen staff, and front desk agents -- are still going strong, demanding higher wages, fair ...

I spoke with half a dozen current and former hotel front desk staffers who shared their pet peeves, offered insider advice, and revealed how (and how not) to get an upgrade.

Six front desk agents joined over 100 fellow unionized workers at the Omni Hotel last Friday in a victorious vote for union representation by the Connecticut hospitality union, Local 217 UNITE HERE.