The NJ Transit strike is over after the Brotherhood of Locomotive Engineers and Trainmen (BLET) approved a deal Sunday, but train service did not immediately resume ... break the bank, but noted ...

A year after claiming that its AI chatbot could do the work of 700 representatives, Klarna is turning back to people to handle more of its customer service work. The buy now, pay later firm now ...

The National Weather Service will resume translating its products for non-English speakers. The weather service paused the translations this month because its contract with the provider had lapsed.

This incident highlights the risks of over-reliance on AI in customer service, where hallucinations can damage trust. Experts emphasize the need for human oversight and safeguards to prevent AI ...

SAN FRANCISCO - Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on call times and freed them up to sell products to customers ...

SAN FRANCISCO, April 9 - Verizon (VZ.N), opens new tab said an AI assistant for the company's customer service representatives built using Google (GOOGL.O), opens new tab models had cut down on ...

Dan Cody is a journalist based in London. His focus is increasing the search visibility of Newsweek's reporting across all subjects. Dan joined Newsweek in 2024 from the London Evening Standard ...

was named the Best Private Bank in North America for Customer Service. The recognition was part of the 2024 Global Private Banking Awards. The Global Private Banking Awards is a joint project from ...

Our franchisee is addressing the employee’s conduct and reinforcing our customer service standards and policies to ensure they are understood and followed consistently across our locations.” ...

Newsweek named Dollywood Parks & Resorts as the No. 1 theme park in the United States for customer service. Dolly Parton’s theme park received a score of 93.22 out of 100 in the independent ...

Columbus-based financial services company Bread Financial said Thursday that it is cutting 500 customer service jobs, including about 130 in central Ohio. "Bread Financial’s business is strong ...

In February 2024, NPCI restricted Paytm Payments Bank (PPBL), an associate entity of Paytm, from offering basic banking services citing compliance issues. This resulted in PPBL being barred from ...