State, city and county inspectors have cited Iowa restaurants and stores for hundreds of food-safety violations during the ...

Going out to eat? See which Palm Beach County restaurants were rated best by inspectors, and which failed the test.

Smithfield's practices, power, and company culture have led to a variety of scandals and controversies over the years. These ...

Zomato CEO Deepinder Goyal addressed concerns over the platform's declining customer service after a former associate's complaint.

MOUNT PLEASANT, S.C. (WCBD) – A Lowcountry restaurant is speaking out after being accused in a lawsuit of selling falsely advertised locally caught wild shrimp. Page’s Okra Grill took to soci… ...

Move over Yelp, a new restaurant review site is on the scene, but it’s causing quite a stir by how it ranks eateries. Instead of rating the food, customer service, and ambiance, it’s ju… ...

Effective customer complaint forms gather actionable feedback that improves your business. The key is designing forms that encourage constructive criticism and identify specific improvement areas.

A popular Jersey Shore restaurant is receiving backlash for a social media video in which the co-owner told customers to “f--- off.” Taylor Sam’s, a popular brunch spot with locations in ...

Reddit users react to a customer discussing Chick-fil-A's rumored move away from plastic straws and toward paper. The popular food restaurant has responded to the claims.

"DMV is focused on improving customer experience in every facet of our business and providing an online submission form gives consumers an easier, more modern approach to report potentially ...

The state DMV has launched a new online complaint form. It says the form makes it easier and quicker for you to report your complaints about their businesses, including repair shops, auto dealers ...

Listening to customer feedback has paid off for one Grosse Pointe restaurant that completely transformed its concept from a cocktail lounge to a sushi restaurant.