A guide to creating a structured CX quality monitoring program that evaluates agent interactions, ensures consistency, and ...

For decades, traditional outsourcing has been the backbone of scalable software development. But as we approach 2026, a ...

Best test management tools for QA teams: discover local solutions and intuitive systems in our tools list to optimize your ...

Prateek Kithania is one of those people who makes AI feel less scary and more understandable. He’s been working with ...

BPA Quality, which has a long and successful legacy in the field, announced the rebranding of its proprietary call center QA ...

Investment supports First Due’s mission to transform operations for over 3,000 customers across Fire, EMS, and Law ...

This week, Drizz, founded by Asad Abrar, Partha Mohanty, and Yash Varyani (engineers from Amazon, Coinbase, and Gojek), ...

Discover Soft2Bet’s complete gaming platform: fast deployment, top-tier compliance, and immersive player experiences. Learn ...

AI is rewriting the rules of the job market. If you're young, tech-savvy, and still chasing the 2000s dream of coding glory, it's time to realign your compass. The world has moved on, have you?

Dubai: Tata Consultancy Services (TCS), India’s largest IT services firm, is laying off 12,000 employees —about 2% of its ...