UnitedHealthcare, Blue Cross Blue Shield and other health insurers plan fixes to prioer authorization, a common source of consumer complaints.

A coalition of health insurance companies is vowing to make changes to the prior authorization process, after years of patients and providers’ complaints over a system they say delays care and endangers people’s health.

WASHINGTON - After meeting with the nation's top health officials, a consortium of health insurers has promised to take steps to streamline and improve the prior authorization process for plans covering nearly eight out of 10 Americans.