Sandeep Walunj, Executive Director and Group Chief Marketing Officer at MOFSL, broke down the importance of CTV in the ...

Such business transformation prioritizes customers’ needs and wants and an intentional focus on customer relationship management (CRM). CRM is defined as a cross-functional strategic process utilized ...

Have you ever wondered what the customer relationship management process is? Ever heard CRM and wondered what it meant? Well here we go through what CRM means and specifically the CRM process.

In today’s dynamic financial landscape, banks that succeed are those that truly understand the voice of the customer. This requires more than traditional relationship management. It calls for ...

The Canadian Union of Postal Workers (CUPW) has been ordered to conduct a vote on a final contract offer from Canada Post (CP), in hopes of finally bringing a resolution to 18 months of labor talks ...

The Postal Service’s Supplier Performance Awards program celebrates the efforts of suppliers involved in its supply chain management who make outstanding contributions to its success.

In a recent webinar hosted by Insurance Post in association with Hyland, industry leaders shared strategies for using data to ...

We list the best contact management software, to make it simple and easy to better manage your contacts. Yet managing your contacts can be a challenge, especially when you have a number of ...

The mail carrier’s motto goes something like this: “Neither rain, nor sleet, nor dark of night shall stay these couriers from the swift completion of their appointed rounds.” It doesn’t ...

Most managers today agree with the notion that they should focus on growing the lifetime value of their customer relationships. Building loyalty and retention, cross selling related goods and ...