Q2 2025 Earnings Call Transcript August 5, 2025 RingCentral, Inc. beats earnings expectations. Reported EPS is $1.06, ...

Evaluating and training agents on handling difficult customers should be part of every call center QA program because the ...

Even though many companies report positive ROI from gen AI, IT leaders don't always know how to actually measure it, and the ...

Benioff says AI agents do 30% to 50% of the work within Salesforce, but the tech isn't reliable enough to take humans out of ...

Discover how brands use conversational AI to enhance empathy, trust, and personalized support without losing the human touch ...

CEOs and CFOs target contact centers for reductions in force because these departments are generally one of the largest employers in organizations, and people are expensive. It’s fair to assume that ...

NEW YORK, July 19, 2025 /PRNewswire/ — Expert Consumers has recognized LegalZoom as the top online registered agent service. The evaluation highlights LegalZoom’s balance of legal compliance support, ...

PALO ALTO, Calif., July 16, 2025 (GLOBE NEWSWIRE) -- Denodo, a leader in data management, today announced the availability of the Denodo Platform in the new AI Agents and Tools category of AWS ...

Former Secret Service agents weigh in on political violence in 2025 'There's probably dozens and dozens of threats every day,' former Secret Service special agent Bill Gage said By Diana Stancy ...

New report details Secret Service security failures during the attempted assassination on President Donald Trump in Butler, Pennsylvania, as six agents face suspensions without pay.

He said the customer service agent was helpful. “Everything seemed completely legit, and it was as far from legit as it could be,” Neal Howard said.

“I Googled for the customer service number for Roku, found it and called,” Neal Howard told Channel 2 consumer investigator Justin Gray. He said the customer service agent was helpful.