The city of Flint has shifted its customer service center operations from a first-floor office to a walk-up window outside City Hall after two employees in the office tested positive for COVID-19.

University of Haifa study shows that suppressing positive interpersonal emotions is detrimental to employees as well as to customer satisfaction. New study says it's wrong to expect customer service ...

Customer Service: What are the components that make up a positive customer experience? The early-rate deadline for the 2025 Inc. Power Partner Awards is Friday, June 27, at 11:59 p.m. PT. Apply now.

A consistent and affirmative “Moment of Service” is the point at which people, decisions, processes, and technology come together to create a positive result for the customer.

The goal of customer surveys is to gather targeted information. Ask both rating-oriented and open-ended questions that specifically focus on why individuals chose your product or service.

How do you develop the positive peer pressure that can support a default of positivity within your company’s customer service culture? One of the keys is in the quote, above: Strive to hire for ...

The COVID-19 pandemic has brought government customer service into a new normal that involves different ways of solving problems.

5. Customer service is a key part of the marketing budget. In the past, most companies treated customers like yesterday’s news — once they had the sale, the effort decreased.

Encourage customers to share their positive reviews online at major review sites. 4. Place reviews and testimonials on your own website in a Google-friendly way, leading to greater visibility in ...

A corporate culture that promotes and provides exemplary internal customer service will see positive results throughout the organization. The key to keeping your vehicle fleet in top shape Why you ...

“Customer service creates an environment of one-to-one communication. That intimacy creates a special opportunity to build a relationship,” says Joseph Michelli, author of The Zappos Experience.