Google quietly announced that it will be winding down its Google Business Messages (GBM) product on July 31, 2024. For those familiar with the tech giant’s track record, this news may come as no ...

WhatsApp Business has grown to over 200 million monthly users over the past few years. That means there are tons of businesses sending messages to users — and some of these messages could be ...

WhatsApp Business is changing its per-conversation rates for businesses — a conversation is a 24-hour thread between sellers and users. The company is reducing rates for utility messages and ...

Google has widely rolled out an “Unsubscribe” feature to the Messages app. Unsubscribe allows you to stop businesses from sending unwanted messages, like promotions or other non-essential content.

SEC watchdogs handed out $390 million in fines on Thursday to 26 investment firms across Wall Street in the latest crackdown on the unauthorized use of text and WhatsApp messages. Companies fined ...

Also, email volume just continues to increase. But are any of these text-only messages an efficient and appropriate business tool? Where body language is part of the message, it is not.