Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

Operational efficiency is about doing more with intention. By empowering your team, leveraging the right technology, and ...

This is part of an ongoing series on mental health and leadership. Mental health struggles are quietly shaping the modern ...

Integrating AI tools into CX programs should be a careful, intentional process that prioritizes meaningful outcomes over cost ...

If you ever wondered how to maximize returns with ease and still keep your sanity, then you probably landed on the right spot ...

An effective way for managers to help someone grow as a stronger performer and teammate is to identify their top skills and ...

Umairah Nasir speaks with five global leaders on how employee engagement and rewards strategies have evolved to centre on a ...

In a decisive push to reclaim Meta’s position at the forefront of artificial intelligence (AI), CEO Mark Zuckerberg is ...

Gazette series: Jay Bilas, Ashley Berggren, Grant House (of House v. NCAA fame), Paul Finebaum, Kam Cox, Jeffrey Kessler, Stu ...

Gazette series: Jay Bilas, Ashley Berggren, Grant House (of House v. NCAA fame), Paul Finebaum, Kam Cox, Jeffrey Kessler, Stu ...

Trump has also eroded trust in and goodwill toward the United States—and he has done so on live television. The most ...