An omnichannel contact center enables businesses to engage with customers across multiple platforms—voice, chat, SMS, email, and social media—painlessly and consistently. Rather than juggling ...

Following the tremendous success of Sunoh.ai, healow launched healow Genie, an AI-powered contact center solution that operates 24/7, ensuring patients receive timely information whenever they ...

According to a notice published Monday on the Acquisition Planning Forecast System, ICE expects the recompete contract for the ERO Contact Center of Operations, or ECCO, to be worth $50 million to ...

Calabrio's 2025 State of the Contact Center Report found that managers expect AI and automation to support agent wellbeing, improve workplace culture, and enhance customer behavior analysis.

In a report released yesterday, Rishi Jaluria from RBC Capital maintained a Buy rating on Pegasystems (PEGA – Research Report), with a price target of $120.00. The company’s shares closed ...

Auradine, a maker of computing equipment for bitcoin (BTC) mining and AI applications, said it raised $153 million in a Series C funding round. The Silicon Valley, California-based company also ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced that it has been named a Leader in the 2025 Aragon Research Globe TM for AI Agent Platforms in the Intelligent Contact Center ...

Organizers and the Kennedy Center have canceled a week’s worth of events celebrating LGBTQ+ rights for this summer’s World Pride festival in Washington, D.C., amid a shift in priorities and ...

The milestone event marked half a century of Film at Lincoln Center’s prestigious Chaplin Award, paying tribute to cinematic icons whose work has left an indelible mark on the art of film.

Speaking on The Tonight Show Starring Jimmy Fallon overnight, McIlroy, 35, revealed he missed the phone call from the music icon and was unable to return it as Sir Elton John doesn’t own a ...

A heated email exchange between Richard Grenell, the interim head of the John F. Kennedy Center for the Performing Arts, and one of its artists left the musician “shocked” by what she called a ...